Spydex.com

Feb 8th, 2012, 6:05am
   Spydex, Inc. Forum
   Spydex Software
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   Cannot uninstall or reinstall
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   Author  Topic: Cannot uninstall or reinstall  (Read 107 times)
Jerry
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Posts: 5
Cannot uninstall or reinstall
« on: Feb 11th, 2010, 8:22am »
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If I hit uninstall from the control center, I get a BSOD with error 11B in tookuy.sys. If I try to reinstall over the existing version, I get the question if I want to update the core files, I say yes and get the same BSOD and error again. I am running Vista 32-bit and have disabled the antivirus (Microsoft security Essentials).
 
The reason I want to uninstall/reinstall is that the program has stopped sending copies of the captured emails to the configured address.
 
Please help.
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