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        Spydex Software >> Advanced Anti Keylogger >> "Run a DLL as an APP" err msg on startup
        
(Message started by: william on Sep 16th, 2006, 1:38am)
Title: "Run a DLL as an APP" err msg on startup
Post by william on Sep 16th, 2006, 1:38am
I am evaluating advanced anti-keylogger on my windows xp sp2. as soon as i installed it, i got this error:

Run a DLL as an APP has encountered a problem and needs to close

as soon as i removed anti-keylogger from my machine, no problem any more.

pls advise.
thanks,
William
Title: Re: "Run a DLL as an APP" err msg on sta
Post by Eric on Sep 18th, 2006, 8:01am
Can you please specify what exact DLL name caused this problem?
Title: Re: "Run a DLL as an APP" err msg on sta
Post by william on Sep 18th, 2006, 8:07am
no, i can not. because on that error msg, there is no dll name on it.

but i know it's caused by this app. since as soon as i install it, i got this error msg. as soon as i remove it, the msg gone.

thanks
Title: Re: "Run a DLL as an APP" err msg on sta
Post by Eric on Sep 18th, 2006, 8:51am
Well in such case, unfortunately, we can not debug this error because, probably, that was conflict of our Advanced Anti Keylogger with other installed application (or vice versa) so we need to know whose dll (our or other application) was a conflict reason. Sorry...
Title: Re: "Run a DLL as an APP" err msg on sta
Post by brian on Jan 13th, 2007, 1:26am
Hello,

I puchased Advanced Anti Keylogger.
When I installed then rebooted I get "A program is trying to Run DLL As App" dialog before the desktop loads. After that the explorer never loads so I am unable to function in windows. I had to reboot into safe mode, remove program then restart and all was well but now I have a program I bought that I am unable to use. Do you have a solution for this issue yet ? Or how can I get my money back if not ?

By the way, windows does not tell you the info about the name of the dll.

OS = Windows XP SP2 with all latest updates.

Need Help or money back,
Brian


on 09/18/06 at 08:51:02, Eric wrote:
Well in such case, unfortunately, we can not debug this error because, probably, that was conflict of our Advanced Anti Keylogger with other installed application (or vice versa) so we need to know whose dll (our or other application) was a conflict reason. Sorry...
Title: Re: "Run a DLL as an APP" err msg on sta
Post by Eric on Jan 14th, 2007, 1:03am
Brian, that could be conflict of AAK with anti-virus or firewall software. So Brian to give you the proper solution how to resolve this issue we need to know detailed information about your computer and installed applications.

Could you please do the following:

Start menu -> Programs -> Accessories -> System Tools -> System Information

When System Information program is opened, please go to "File" program menu and choose "Save" item to save the information into the file. Then email us your saved file (but as compressed/zipped file to reduce attachment size) for
our detailed examination.

Thank you, Brian. Awaiting your reply as soon as possible.
Title: Re: "Run a DLL as an APP" err msg on sta
Post by brian on Jan 14th, 2007, 8:09pm
Eric,

Not to keen on distributing my full system detail specs. Can you specify what info you need in general ?

As for virus protection I use the free AVG and firewall is Win XP Pro built in firewall.

Brian
Title: Re: "Run a DLL as an APP" err msg on sta
Post by Eric on Jan 15th, 2007, 12:37am
System information file contents exactly what we need. Please do not worry, this sys-info file does not contents your private information. You could email it to our support service email address <support@spydex.com> only (not to forum).